Garage Door Won’t Move: Motor and Travel Troubleshooting

Garage Door Won't Move Motor and Travel Troubleshooting

Garage doors are one of the most important things in your home that need regular maintenance in order to keep working properly. Since garage doors have moving parts, there are a number of things that can go wrong that can make the doors not work the way they should. There are many garage door services that will repair your door, rails, or motor travel quickly for an affordable cost. However, often times the fix is very simple and just requires you to do garage door troubleshooting to determine what the cause of the problem is.

Motor Travel Can Prevent Your Garage Door From Moving

Motor travel problems can prevent your garage door opener from moving the garage door. As in an elevator, the electric motor does not provide most of the power to move a heavy garage door.

Instead, most of door’s weight is offset by the counterbalance springs attached to the door. (Even manually operated garage doors have counterbalances; otherwise, they would be too heavy for a person to open or close them.) In a typical design, torsion springs apply torque to a shaft, and that shaft applies a force to the garage door via steel counterbalance cables.

The electric opener provides only a small amount of force to control how far the door opens and closes. In most cases, the garage door opener also holds the door closed in place of a lock. If your type of motor unit has a single LED light. The light will flash 5 times to indicate one of these problems: garage door travel is obstructed; garage door opener trolley is obstructed, the motor is overheated, motor RPM sensor is defective.

Error Code Condition
Single Led Light Garage door travel is obstructed
5 blinks Garage door opener trolley is obstructed
Up and Down arrows The motor is overheated
Up arrow 1 blink Motor RPM sensor is defective

Try Cooling it Off

If you have just used your garage door opener several times, allow the motor to cool for 30 minutes. If the garage door opener, works after a half hour, it’s a good sign. The motor had been overheated from repeated use and that was the only issue.

If you haven’t used the door recently or you still won’t open it after 30 minutes, then unplug the garage door opener for 1 minute to reset the logic board. Then restore power and try opening the door again. Resetting the logic board may fix your problem. If the door still won’t open and the motor unit still displays the code, then a bent garage door track or a door latch that’s stuck or locked may be preventing the door from moving.

Garage Door Motor Travel Troubleshooting

Disconnecting From the Trolley

Pull the emergency release rope to disconnect the garage door from the trolley. Open and close the garage door manually to see how easily it moves on the tracks. If the door doesn’t move at all or sticks in some areas, check for a bent door track. Also, make sure the door latch retracts fully. If the latch gets locked accidentally or it isn’t fully retracted, then the door won’t move.

Fix any issues you find or have a garage door specialist repair the garage door. If the garage door travels easily on the tracks, then a bent or a damaged garage door opener rail could be blocking trolley travel. Check the rail for damage and replace the damaged parts of the rail. If you see no apparent rail damage, check the inner trolley travel along the rail.

Activate the garage door opener to move the inner trolley along the rail in one direction and then activate it again to check the opposite direction. If the inner trolley stops along the rail and you find damage. Repair it, or replace the rail. Also, take a look at the inner trolley and replace it if you find any damage. If the inner trolley only moves 6 to 8 inches during this test and you didn’t find any rail damage, you will likely need to replace the motor RPM sensor because it isn’t detecting the motor travel speed.

When to Replace the Logic Board

If the indicator light flashes 6 times, the motor unit detects an internal motor circuit failure. This means you will probably need to replace the logic board because the motor rarely fails.

NB: Undertaking repairs or maintenance to appliances or power equipment can be hazardous. Should you choose to undertake repairs or maintenance, you are assuming the risk of injury to you as a person and to our property. In an effort to reduce the risk, use proper tools and safety equipment noted in the applicable guide and follow all the instructions.

Do not proceed until you are confident that you understand all of the steps and that you are capable of completing the repair. Some repairs and maintenance, however, should only be performed by a qualified technician

Safety Is Everyone’s Business

Automatic garage door openers are installed in millions of household. Proper installation, operation, maintenance and testing of the garage door and automatic opener are necessary for safety.

An improperly adjusted garage door opener can exert deadly force when the door is closed. This could lead to serious injury or death from being hit by a closing garage door or from becoming trapped under the door. Careless operation and allowing children to play or use garage door opener control are dangerous situations that can lead to a tragic result. American Veteran Garage Doors highly recommends taking the necessary precautions to protect your family and friends from potential harm.

Red LED Green LED Possible Problem Solution Recommendation
OFF OFF Normal Operation None Required  Refer to owner’s manual
Continuous ON Programming incomplete Complete programming Refer to owner’s manual
1 BLINK (repeat) Programming the remote is not complete Push the remote button to complete the programming Refer to owner’s manual
1 BLINK (repeat) Programming is incomplete Set DOWN limit Refer to owner’s manual
Safety beam sensor obstruction going down Check for obstructions