This will explain how to troubleshoot a garage door opener that won’t close the door and blinks 10 times. This most likely indicates that the garage door sensors are out of alignment, or there is something in the way of the sensors.
Garage door openers made after 1993 are equipped with sensors positioned on both sides of the vertical rails. They work by sending and receiving an invisible infrared beam. If there is something in the way of the beam, or if the sensors are out of alignment. The opener will not close the door, thinking there is something in the way. There is no way to bypass these functions.
The first thing we at American Veteran Garge Doors recommend you need to do is to make sure there is nothing in the way of the sensors and ensure that they are pointing at each other. This 90% of the time fixes the problem in a minute.
My sensors are aligned and there is nothing in the way. Why doesn’t my garage door close?!
If that’s the case, you should check the wiring leading from the sensors to the motor. Look for crossed wires or defective wires. Sometimes the wires get disconnected from the opener or the sensors anchoring base.
Further troubleshooting for LiftMaster\ Chamberlain\ Craftsman garage door openers
Garage door safety sensors are made of a “sender” and a “receiver”.
Lift master\ Chamberlain\ Craftsman will typically have the “sender” sensor equipped with a yellow service light indicating it is sending a beam. The “receiver” sensor will have a green service light that only lights up when it “catches” the signal from the sending sensor unit. If your garage door sending sensor is showing a yellow light and the other does not show a green light -it is likely they are misaligned.
You may want to check the back of the motor unit. The back of the motor has a circuit board with a service light as well. The blink rate on the garage door opener service light points to various error codes.
Older units will show this:
1 blink – sensor wire is disconnected
2 blinks – sensor wire are shorted
3 blinks – sensor eyes misaligned
Newer units with arrow light up buttons
Up 1 blink, down 1 blink – sensor wire is disconnected
Up 1 blink, down 2 blink – sensor wire is shorted
Up 1 blink, down 4 blink -sensor eyes misaligned/obstructed
Up 4 blink, down 6 blink – sensor eyes misaligned/obstructed temporarily
If both sensors light up and the door still does not close, it could be your sensors are just faulty. Like any electric component, garage door sensors sometimes need to be replaced. Before replacing your garage door sensors, it is a good idea to verify the sensors are bad. cut the sensor wires 4″ from the sensors and try hooking them up directly at the motor. Align them properly and see if the door now closes. This will help you eliminate a wiring problem. If the door still does not close you most likely have a faulty sensor or a faulty circuit board.